The building body is as strong as a mountain, and the arc design is as flexible and soft as water. This is the "Liangjiang New District High-tech Hilton Hotel" owned by Liangjiang Production and Transportation Company located in Fortune East Road. The combination of landscape and hardness and softness is its unique gene.

▲ Liangjiang New District High-tech Hilton Hotel

At the beginning of this year, Hilton Hi-Tech Hotel won the best quality service hotel and Meituan Hotel of the year in the 2023 "Tourism World" star list. This summer, I will take you into this hotel that "takes mountains and rivers to build a landscape and has a unique cave" to visit behind the high-end hotel's high-quality service.

Recently won awards.

Entering the reception lobby of the hotel, what comes into view is the sculpture of "water in the sky". The rotating water column falls from the sky, just like the water of two rivers flowing into the sky. The lobby wall is stacked with ladders and flying bridges. Chongqing landscape elements are integrated into every corner of the hotel. You can appreciate the beauty of the collision between mountain and water, rigidity and softness in the hotel.

The hotel into the Chongqing landscape elements

Do a good job in hotel operations, in addition to creating the appearance of visual beauty, but also inseparable from the "security" support. In order to strengthen the safety and security of the hotel, Hilton has recently upgraded the public areas of the hotel as a whole, providing hotel customers with a better living experience through road maintenance, landscape upgrading, lane optimization and other measures.

▲ Hotel New Home Landscape

In early May, it is the peak season for lawn growth. In the lawn area of Hilton Gaoke, horticultural maintenance staff are checking the grassland. "Daily inspection is to ensure the nutrition supply of the lawn in time, help to turn green faster, and prevent the invasion of poisonous weeds from being harmful to the health of guests."

▲ Optimize the hotel's peripheral lane

Recently, when Mr. Wang, a resident of the hotel, drove back to the hotel to rest, he found that there had been a new change in the peripheral lane. entering the large circulation from the entrance of the office building, he could pass through the entrance of the hotel, while the exit was on the side of the coffee shop. thus, the realization of "double entry and double exit" greatly improved the traffic efficiency of vehicles. Not only that, the slate paving of the road surface at the door is completed, and the new road surface is safer and more convenient for guests who carry luggage in and out.

Regular maintenance and inspection to remove security risks, upgrade hardware to bring new experiences to guests ...... Listen to the voice of the guests, the implementation of the needs of the guests to move the hearts of the guests.

Chongqing ranks among the top ten popular tourist cities during the May Day holiday this year. This 8D magic city is favored by tourists from all over the country.

Ms. Wan from Beijing stayed at the Gaoke Hilton Hotel in Liangjiang New District. During the day, all major scenic spots in the city "walk 20000 steps a day". At night, when she returned to the hotel lobby with large and small bags of specialty products and her tired body, the hotel service personnel directly delivered the goods to Ms. Wan's room to serve Ms. Wan. When she learned that Ms. Wan was distressed by differences in eating habits, Hilton's "personalized service" solved her problem.

▲ Real shot of hotel dishes

Hilton Hotel attaches great importance to the individual needs of guests. According to the preferences and taboos of guests, Hilton Hotel carefully selects and matches special dishes. The personalized and standardized menu "double measures" is tailored for guests according to their needs to ensure the quality and taste of the dishes are consistent.

The quality of meals is as important as safety. "We have always put food safety, hygiene and health, and nutritional quality in the first place. We have prepared food samples in advance every day to eliminate pre-made dishes to ensure that guests can enjoy a comfortable and comfortable dining experience." Not only that, Hilton Hotel has also established a feedback mechanism to collect guest opinions and suggestions in a timely manner, and continuously improve the service process and details, just to achieve the ultimate service.

Delicious Tomahawk Steak

How to make every guest truly feel at home? It is particularly important to enhance the service awareness of the whole staff. Hilton Gaoke Hotel has gradually formed a long-term mechanism through high-level managers' propaganda and learning from excellent hotel experience. Relying on activities such as skill competition and skill improvement theme month, it has built a team with both business and government reception capabilities to provide high quality services for guests.

▲ High-tech Hilton Hotel Service Team

"Details determine success or failure. Now the hotel service industry is a contest of details. Customers choose a hotel mostly from the'comprehensive quality' to consider. Environment, quality, service, safety and other aspects are all customer ratings for us. Each item is a top priority for us." Two rivers production and transportation company related hotel management personnel said.